Front of House Team – Waiter/Waitress

Boost Your Career in Hospitality!  Join the Team at the No.1  Italian Restaurant in Newcastle.

  • Full Time & Part Time Roles Available
  • From £9.00 to £12.00 per hour depending on experience PLUS TIPS (Up to £400 per month typically)
  • 20 to 45 hours per week
  • Independent Family Run Business – We Care About Our Team!
  • Monthly Incentives – A Chance To Win A £75 Spa/Experience Voucher EVERY MONTH!
  • Fair Tips Distribution System
  • Free Meal On Shift
  • Free Tea/Coffee/Soft Drinks on Shift
  • Free Beer/Wine after shift*
  • In Role Training & Career Development
  • Excellent Mental Health Support
  • Team Wellness & Social Events
  • 50% Discount When Dining With Friends & Family Up To A Table of 4
  • Hospitality Rewards  – Health & Wellbeing Support, Cashback Card, Discount Codes + More

FULL DETAILS BELOW in ‘The Package’ Section

We’re looking for outgoing, bright, driven, career-focussed people to join our team and be part the Punto Italian Kitchen Family as we grow our brand and showcase our impeccable high standards and 5 Star service.

If you love fresh, handmade food and amazing customer service, we’re the place for you!


About Us

Punto Italian Kitchen is a modern casual hospitality business situated in the Heart of Heaton with the goal of bringing people together in an experience of Italian Hospitality.

We make everything fresh, from scratch. From handmade fresh pasta and hand-stretched wood-fired 72 hour-aged sourdough pizza, right through to desserts, gelato and sorbetto, and other delicious modern and classic Italian Dishes.

Our approach to hospitality is a little different, we value uniqueness and individuality while maintaining brand standards and ultimately understand that our industry needs to change for the better; we aim to lead this change by example. We look after our team, they are our famiglia!


More About the Role – Front of House Team

Reporting to the manager on shift, you will help look after our customers and delivery the 5 Star service Punto Italian Kitchen has become known for.

Specific responsibilities will include although will not be limited to:

  • Greeting & Seating Customers, and Taking Orders
  • Being an ambassador for the brand
  • Preparing & Serving Drinks with speed and accuracy
  • Serving Food from our Kitchen & Pizzeria Section
  • Checking back with customers
  • Following brand guidelines on customer service and satisfaction
  • Ensuring customers have the best experience
  • Carrying out start of shift and end of shift clean downs
  • Stocking fridges and bar area
  • Follow any reasonable requests given by the management team

Requirements – Front of House Team

  • Demonstrable experience in the restaurant industry – preferably within casual dining and food service (not including fast food or bar only work).
  • A keen eye for detail, always looking and more importantly ‘seeing’ what’s happening on the floor.
  • Passionate about good quality fresh food and taking pride in what we do as a team
  • Drive for delivering excellent customer service and an outstanding customer experience
  • Excellent eye for cleanliness and hygiene, from polishing glasses to pristinely sparkling cutlery, we have exceptionally high standards
  • Good interpersonal communication skills

The Package

  • Full Time & Part Time Roles Available with hours of between 20 & 45 hours per week with overtime available.
  • From £9.00 to £12.00 per hour depending on experience PLUS TIPS – Our current team regularly earn up to £400 per month, that could add up to an extra £4,800 per year!
  • Independent Family Run Business – We Care About Our Team!
  • Monthly Incentives – A Chance To Win A £75 Spa/Experience Voucher EVERY MONTH!
  • Fair Tips Distribution System – We distribute tips each week based on hours worked, so even if you work a quiet shift, you get a cut of the tips from the busy shifts.
  • Free Meal On Shift – No Restrictions on Menu Items, On Shift or Take Home
  • Free Tea/Coffee/Soft Drinks on Shift – Draught soft drinks only on shift
  • *Free Beer/Wine after shift – For Over 18s Only and subject to management approval
  • In Role Training & Career Development – We want our team to stay with us as we grow, so we will offer training and support you through your career, and even if you do eventually go on elsewhere, we’ll be happy we’ve been able to support you in your development. Grow wish us and be the best you can be.
  • Excellent Mental Health Support – Our industry has a terrible reputation and we want to change that. We give excellent mental health support, not just the support included in our Hospitality Rewards scheme.
  • Team Wellness & Social Events – We regularly arrange events with our team, be it bowling, drinks, meals out, or even a staff night in.
  • 50% Discount When Dining With Friends & Family Up To A Table of 4 – When you dine with 3 other guests you can get 50% off your meal and drinks (not valid with any other offers or discounts).
  • Hospitality Rewards – The UK’s only hospitality based rewards scheme that includes:
  1. 24/7 health & wellbeing support
  2. Cashback card
  3. Discounted shopping vouchers
  4. Stacks of online discount codes
  5. Save 30-40% on cinema tickets
  6. 500+ industry discounts and member perks at venues across the UK


You will be employed on a permanent contract for either full time or part time hours. We prefer not to use zero hours contracts but will consider them under certain circumstances if and only if they provide the best fit for everyone.

Student workers are welcome but we’re ideally looking for people who want to work in hospitality as their career choice.

Evening & Weekend work is required regularly including bank holidays although we do endeavour to ensure the team have the opportunity to have at least one weekend off per month if required.

Join our famiglia

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